I met the Patient Expert team at Web Summit 2024, and their pitch was refreshingly concrete: give patients faster access to specialists by surfacing released time slots and help providers recover revenue lost to no-shows. Simple idea, big impact.

🔎 The problem: long waits & wasted capacity

Specialist queues move slowly, while cancelled visits leave empty chairs. Clinics lose revenue and throughput; patients lose time and outcomes suffer. Patient Expert tackles both sides of the equation by matching released appointments with people ready to come in.

💡 The solution: Patient Expert app

Patient Expert is building a two-sided platform that:

• Shows only currently available visits in real time
• Notifies patients when a specialist slot opens
• Helps clinics quickly backfill cancellations and streamline registration work
• Improves contract efficiency and doctor satisfaction
  Learn more on their site: pacjentexpert.pl.

🌟 What makes them different

• Cancellation-to-care engine: Focused on converting released slots into kept visits, not just listing calendars.
• Ecosystem traction: Backed by programs like EIT Digital, KPT, and StartSmart CEE—good signals for partnerships and pilots.
• Transparent provider value: Messaging emphasizes revenue recovery and workflow relief, not only patient convenience.
  

👥 Team

Patient Expert is co-founded and led by Dariusz Koperczak (CEO), an innovation leader with academic and startup credentials. See his profile from Venture Café Warsaw and recent university foundation appointment news. Teammates include Antoni Ciszewski. Company updates: LinkedIn.

🤝 Where YOUR R&D can collaborate

As a HealthTech software partner, YOUR R&D helps startups turn sharp concepts into robust products. Here’s where we see high-value synergy:

• Integrations: EHR/HIS, payer portals, SMS/IVR, and identity—secure and compliant.
• Scheduling intelligence: Queueing, prioritization rules, and fairness logic to lift fill rates.
• Clinician ops: Dashboards for capacity, no-show risk, and contract utilization.
• UX at scale: Multilingual apps (web/mobile) with accessibility as a default.

🚀 What’s next

Patient Expert turns empty slots into earlier care—good for patients and providers alike. If you’re a clinic or network evaluating smarter backfill, their model is worth a pilot. What metrics would matter most to you first: fill rate, wait-time reduction, or contract efficiency?

#HealthTech #MedTech #AI #SoftwareDevelopment #IToutsourcing #DigitalHealth #Innovation